Terms and Conditions

Terms and Conditions (“Terms”)

Last updated: ( 31-05-2023)

Please read these Terms and conditions (“Terms”, “Terms and Conditions”) carefully before using the Https://www.pinnoserv.co.ke website and the Wepesi app Mobile and internet banking operated by Pinnoserv Limited
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and other who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.  

Pinnoserv Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information in relation to the Pinnoserv Mobile and internet  Application. The following outlines our privacy policy.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfillment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Refund Policy
Except as provided by law, all purchases are final and non-refundable. Taxes are non-refundable. If you believe that Pinnoserv has charged you in error, you must contact Pinnoserv within 30 days of such charge. No refunds will be given for any transaction which is more than 30 days old. When you purchase any digital content or services from Pinnoserv, any right you may have to withdraw from or cancel the purchase will be terminated once the digital content is delivered to you upon your request, and you will not be entitled to claim any refund, except where you believe Pinnoserv has charged you in error. If you use third party services to purchase any of our Services, such purchase is subject to the refund terms of the applicable third party (including with respect to payment terms, refunds, etc.).

Pinnoserv reserves the right to refuse a refund request if it reasonably believes or suspects
that you are trying to unfairly exploit this refund policy, for example, by making repetitive refund requests in respect of the same product or feature, or by trying to receive a refund for a non-refundable credit (such as a reward);
 that you are in breach of the terms of  Policy, Pinnoserv Terms of Service,
 that you are using any of our products fraudulently or that your user account is being used by a third party fraudulently; or
that you purchased your credit through a third party service and the terms of such third party do not allow such refund. This refund policy does not affect any of your statutory rights to pursue a claim.

For all refunds due to an error in your payment amount please email This email address is being protected from spambots. You need JavaScript enabled to view it. quoting your company address, full name, contact number, and reason for requesting a refund. The accounts department will deal with your query at the earliest possible opportunity and may ask for some additional details to process your refund.

Billing Disputes. Any billing disputes raised by you to Pinnoserv will be settled in accordance with the Pinnoserv Terms of Service. A pending billing dispute does not exempt you from timely paying any undisputed amounts that you owe.